Language Services Associates

VID # 1232831198500

Texas State Contract Information

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Vendor Contact Information

CISV Contact Information			CMBL Address:
Contact Person:	Gene Schriver		607 N. Easton Rd. Bldg. C
Phone #:	(800) 305-9673 Ext. 134		Willow Grove, PA 19090
Fax #:	(215) 659-7210
E-Mail Address:	GSchriver@LSAweb.com

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Product / Services Information

Class/Items Available

961-17 - Interpreter Services-Electronically Assisted - Foreign Language, Hearing Impaired, etc.

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Catalog of Products / Services

Maintenance, Repair and Support Plan Language Services Associates maintains a 24x7 technical support help desk to assist Customer service for account activation activities, technical failures, and general customer support. Please contact Gene Schriver at 800-305-9673 or 215-657-6571 (Option 2) to report connectivity or technical quality issues. Report interpreter quality issues to our Quality Assurance Department, at QA@LSAweb.com.

Statement of Guarantee LSA will handle all tecnical and quality issues related to its service in a timely and efficient manner. Replacement units are immediately available for any defective dual handset phones or other equipment available under this contract.

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Service Description	Class-item	List Price	State Price	Volume Price (over 100,000 minutes per year)
Over-the-Phone Interpretation (Spanish)	961-17	$2.10	$0.92	$0.89
Over-the-Phone Interpretation (Vietnamese)	961-17	$2.10	$0.95	$0.92
Over-the-Phone Interpretation (Farsi)	961-17	$2.10	$0.95	$0.92
Over-the-Phone Interpretation (Arabic)	961-17	$2.10	$0.95	$0.92
Over-the-Phone Interpretation (Korean)	961-17	$2.10	$0.95	$0.92
Over-the-Phone Interpretation (French)	961-17	$2.10	$0.95	$0.92
Over-the-Phone Interpretation (Russian)	961-17	$2.10	$0.95	$0.92
Over-the-Phone Interpretation (Somali)	961-17	$2.10	$0.95	$0.92
Over-the-Phone Interpretation (Chinese Mandarin)	961-17	$2.10	$0.95	$0.92
Over-the-Phone Interpretation (All other languages)	961-17	$2.10	$0.95	$0.93
Over-the-Phone Court Certifications (LSA Court Interpreters)	961-17	$2.50	$1.60	$1.60
Over-the-Phone Federal Court Certified Interpreters	961-17	$2.75	$2.25	$2.25
Other Optional Services
Monitoring	961-17	$2.10	$0.92	$0.92
Third Party Connections (within the United States)	961-17	$0.50	$0.10	$0.10
Scheduled TTY Deaf/Hearing Impaired Services Translation	961-17	$3.00	$2.50	$2.50
Dual handset phones and additional cradles	961-17	$9.00	$3.00 (per month, per unit)	$3.00 (per month, per unit)

Language Services Associates offers Over-the-Phone Interpretation Services (OPI) in over 190 languages. These services are available 24/7/365, via dedicated toll-free access. Language Services Associates maintains a 24x7 technical support help desk to assist Customer service for account activation activities, technical failures, and general customer support.