About Us

“  Employee, patient, physician and community satisfaction has improved tremendously since partnering with Language Services Associates. Through this partnership, we have been able to effectively eliminate cultural and linguistic barriers for our ever-growing international patient population. We look forward to working with them for many years to come.

- Tatiana Sultzbach, Manager, Diversity and Inclusion, Methodist Healthcare System

“  Since partnering with LSA in April of 2010, my call analysts have been using their services on a regular basis. The instructions LSA supplied us with received a unanimous 'thumbs up' for ease of use and professionalism. LSA has set the bar high. Anytime we discuss another way of doing things, the response is always 'find another LSA.' On behalf of everyone at Alfa Insurance, I want to thank LSA for their help. We look forward to years of association with your team.

- Bruce Pruitt, Customer Service Manager, Alfa Insurance

“  We love the all inclusive service provided by LSA. The phones are set up for easy use. Two buttons and you are connected. The first button connects you to LSA, the second button dials your dedicated password for your facility. No numbers to memorize, no PBX needed and you are connected to a live interpreter within seconds.

We recently used the video sign language interpretation service for the first time since opening. It was 7:30pm when we realized that we were having some technical difficulties and needed help. We were able to receive the support we needed without delay to assure we had what we needed for an early am surgery. We were very satisfied with the immediate response of LSA’s dedicated team. They even called back the next morning to verify all was going well. Thank you, Jim and Scott!

Our client and family were very satisfied with the ability to have a live sign language interpreter at their fingertips. The cart followed the patient from entering our hospital, to discharge, to post op and the quality was fantastic. Cost savings are another plus. You are only charged for usage and can connect and disconnect as needed. Not having a live interpreter on site, counting the hours passing by, reduces overall charges incurred. This service is another way we continue to provide customer satisfaction, Always!"

- Janet Leppo, R.N., Director of Staffing, Methodist Stone Oak Hospital

“ LSA has been an incredible addition to the patient care we provide. The service allows us to obtain the information we need to provide care to the patient and family. Prior to the availability of LSA’s services, there could be delays of one to two hours to get the detailed information we needed. My staff loves the dual headset phones and it’s a great tool to expedite the care of patients."

- Pam Dwyer, RN, Nursing Director, Emergency Department, Methodist Children’s Hospital

“ LSA has always done an outstanding job.  They perform services in a timely manner and demonstrate effective management over the services performed.  They are very responsive and quick in solving issues.  All requests are handled efficiently and timely.”

- Employee at the United States Department of Justice

“  Learning how to use LSA’s Video Remote Interpreting (VRI) system has been easy for our staff. It can be intimidating to use technology that you have never used before. But this process is very simple to use and it is a great help, especially when we are working with a person to get the details we need to provide the right tests. It also makes the registration process go faster, which is a benefit to the patient and everyone else who is waiting for an appointment.”

- Ruth Sullivan, MS, RNC, CRRN, NE-BC, Patient/Family Advocate

“ In 2009 our company engaged Language Services Associates in a competitive RFP process. A thorough analysis of their proposal, our experience with their professional sales team and a visit to their facilities convinced us that Language Services Associates is the right partner to help us meet our current telephonic interpreting needs."

"We have been very pleased with the service provided by Language Services Associates during our partnership. They have delivered on their promise to provide exceptional service to our company and our customers at a highly competitive price. We recommend them as a trusted business partner without reservation."

- Employee at one of the nation’s leading financial services providers

“ INTERPRETRAC is an excellent tool for a detailed and comprehensive overview of call and cost data. It provides the flexibility of sorting reports by language, location and date range, which saves me a lot of time.”

-Employee at a leading global payments technology company

“ LSA has a wonderful Face-to-Face Interpreting Department. They are always quick to respond to our emergency needs. They are dependable and send high quality interpreters. We have very diverse languages represented in our court system and LSA is always able to provide for not only our standard language needs, like Spanish and Russian, but also for our more exotic needs, like Indonesian and Malayalam. They provide interpreters for defendants, plaintiffs and victim witnesses across our court system for criminal cases, juvenile court, family court, mental health hearings and even criminal line-ups.”

- Roseanne DiPrimio, First Judicial District of Pennsylvania

“ With our utility serving many Washington state communities with large diverse populations who do not speak English, we use Language Services Associates to help our customers understand and pay their bills and resolve any service issues. We have been extremely pleased with their service, reporting and ease of operation.”

- Aundrea Jackson, Manager, Customer Access Center, Puget Sound Energy