About Us

Deliver your message - across all cultures,
in all languages,
all the time.
                 

Our Company

Since 1991, Language Services Associates (LSA) has been facilitating foreign language communication and eliminating multicultural communication barriers across a variety of settings and industry segments, including healthcare, government, utilities, insurance and financial services. Founded by Laura K. T. Schriver, who still holds the title as President and CEO, LSA promises to deliver innovative language-based solutions, including telephonic interpretation with real-time reporting and video-based interpretation, while consistently providing exceptional customer service support.

LSA is committed to combining cutting-edge technology with human interaction to ensure clients benefit from faster service, better quality and fewer costs. The company’s proprietary and fully customizable advanced reporting system, INTERPRETRAC, gives clients the unique opportunity to view real-time performance data, greatly minimizing the need for vendor and administrative management. From answer speed to connect time to your most valued performance metrics, LSA provides the business intelligence you need to better serve the unique needs of your multilingual clients, the only company in the industry to do so.

With a network of more than 5,000 global linguists, LSA offers a full suite of interpretation, translation and multicultural solutions to more than 2,000 clients worldwide in over 200 language offerings. The company has quickly become one of the largest and fastest-growing language service providers in the world with an impressive growth rate of 164 percent in the past three years alone. LSA was recently named to the Inc. 5000 list of fastest-growing private companies in America for the third consecutive year and was included in Common Sense Advisory’s list of “Top 35 Global Language Service Providers,” which ranked the top translation, localization and interpreting firms globally for 2009. LSA is the third largest telephonic interpreting provider in the United States and the largest telephonic interpreting provider in the UK.

LSA is proud to offer all encompassing language and cultural services, including Interpreting by Telephone (IBT), Face-to-Face Interpreting, Video Remote Interpreting (VRI), Translation and Localization, American Sign Language (ASL) and Intercultural Consulting. For more information on the company, please call (800) 305-9673 or contact us online. You may also follow LSA on Twitter and fan LSA on Facebook.

Our Clients

LSA partners with companies and organizations, both small and large, in virtually every industry segment. We strive to provide all of our clients, no matter their size, with an unprecedented overall experience, combining cutting-edge technology solutions with superior customer service support. We are proud to have formed lasting partnerships with some of the most reputable companies and organizations in the world. Please see below for a snapshot of our current client list.

American Water
Farmers Insurance FEMA Whole Foods
Methodist Health System Astra Zeneca Virginia Department of Health

   


LSA Mission

To be recognized as one of the top 25 interpretation and translation companies in the world.  We will achieve this mission by consistently offering exceptional language-based solutions, across all business segments in multiple language pairs, and by developing and implementing at least one innovative solution that excites and promotes interaction with our European and U.S.-based clients.

LSA Vision

To seek continued worldwide growth by consistently offering all-encompassing language and cultural services. By fostering a customer-focused environment with an unrivaled dedication to the highest quality standards and groundbreaking technology solutions, we are able to provide our clients with a tailored, flexible and responsive customer experience driven by the commitment of our employees.

LSA Core Values

At LSA, our core values are the foundation on which the company was built almost 20 years ago. These values have helped shape our culture and guide how we operate as individuals, as a company and as a family every single day.

  • Approach every situation with a can-do attitude
  • Consistently offer extraordinary customer service
  • Achieve the impossible through innovation
  • Dedicated to providing complete transparency
  • Treat all people with respect and integrity
  • Foster a fun, friendly work environment
  • An advocate for empathy and truly understanding clients unique needs
  • Commitment to employee growth and development
  • Value creative idea generation from all employee levels
  • We love what we do
  • Relationship-building based on honest communication
  • Encourage the practice of humility

Client Testimonials

See for yourself what our clients are saying.  Below are just some of the many testimonials we have graciously received.  If you are a current client and would like to send us your comments,
please contact us.

More Testimonials

  Employee, patient, physician and community satisfaction has improved tremendously since partnering with Language Services Associates. Through this partnership, we have been able to effectively eliminate cultural and linguistic barriers for our ever-growing international patient population. We look forward to working with them for many years to come.

- Tatiana Sultzbach, Manager, Diversity and Inclusion, Methodist Healthcare System

  Since partnering with LSA in April of 2010, my call analysts have been using their services on a regular basis. The instructions LSA supplied us with received a unanimous 'thumbs up' for ease of use and professionalism. LSA has set the bar high. Anytime we discuss another way of doing things, the response is always 'find another LSA.' On behalf of everyone at Alfa Insurance, I want to thank LSA for their help. We look forward to years of association with your team.

- Bruce Pruitt, Customer Service Manager, Alfa Insurance

  We love the all inclusive service provided by LSA. The phones are set up for easy use. Two buttons and you are connected. The first button connects you to LSA, the second button dials your dedicated password for your facility. No numbers to memorize, no PBX needed and you are connected to a live interpreter within seconds.

We recently used the video sign language interpretation service for the first time since opening. It was 7:30pm when we realized that we were having some technical difficulties and needed help. We were able to receive the support we needed without delay to assure we had what we needed for an early am surgery. We were very satisfied with the immediate response of LSA’s dedicated team. They even called back the next morning to verify all was going well. Thank you, Jim and Scott!

Our client and family were very satisfied with the ability to have a live sign language interpreter at their fingertips. The cart followed the patient from entering our hospital, to discharge, to post op and the quality was fantastic. Cost savings are another plus. You are only charged for usage and can connect and disconnect as needed. Not having a live interpreter on site, counting the hours passing by, reduces overall charges incurred. This service is another way we continue to provide customer satisfaction, Always!"

- Janet Leppo, R.N., Director of Staffing, Methodist Stone Oak Hospital

 LSA has been an incredible addition to the patient care we provide. The service allows us to obtain the information we need to provide care to the patient and family. Prior to the availability of LSA’s services, there could be delays of one to two hours to get the detailed information we needed. My staff loves the dual headset phones and it’s a great tool to expedite the care of patients."

- Pam Dwyer, RN, Nursing Director, Emergency Department, Methodist Children’s Hospital

 LSA has always done an outstanding job.  They perform services in a timely manner and demonstrate effective management over the services performed.  They are very responsive and quick in solving issues.  All requests are handled efficiently and timely.”

- Employee at the United States Department of Justice

  Learning how to use LSA’s Video Remote Interpreting (VRI) system has been easy for our staff. It can be intimidating to use technology that you have never used before. But this process is very simple to use and it is a great help, especially when we are working with a person to get the details we need to provide the right tests. It also makes the registration process go faster, which is a benefit to the patient and everyone else who is waiting for an appointment.”

- Ruth Sullivan, MS, RNC, CRRN, NE-BC, Patient/Family Advocate

 In 2009 our company engaged Language Services Associates in a competitive RFP process. A thorough analysis of their proposal, our experience with their professional sales team and a visit to their facilities convinced us that Language Services Associates is the right partner to help us meet our current telephonic interpreting needs."

"We have been very pleased with the service provided by Language Services Associates during our partnership. They have delivered on their promise to provide exceptional service to our company and our customers at a highly competitive price. We recommend them as a trusted business partner without reservation."

- Employee at one of the nation’s leading financial services providers

 INTERPRETRAC is an excellent tool for a detailed and comprehensive overview of call and cost data. It provides the flexibility of sorting reports by language, location and date range, which saves me a lot of time.”

-Employee at a leading global payments technology company

 LSA has a wonderful Face-to-Face Interpreting Department. They are always quick to respond to our emergency needs. They are dependable and send high quality interpreters. We have very diverse languages represented in our court system and LSA is always able to provide for not only our standard language needs, like Spanish and Russian, but also for our more exotic needs, like Indonesian and Malayalam. They provide interpreters for defendants, plaintiffs and victim witnesses across our court system for criminal cases, juvenile court, family court, mental health hearings and even criminal line-ups.”

- Roseanne DiPrimio, First Judicial District of Pennsylvania

 With our utility serving many Washington state communities with large diverse populations who do not speak English, we use Language Services Associates to help our customers understand and pay their bills and resolve any service issues. We have been extremely pleased with their service, reporting and ease of operation.”

- Aundrea Jackson, Manager, Customer Access Center, Puget Sound Energy





LSA has proudly received the following awards, accolades and acknowledgements:

2010

2009

  • Laura K.T. Schriver is named a “Minority Business Leader” by the Philadelphia Business Journal
  • LSA is named one of the “Fastest-Growing, Privately-Held Companies in America” by Inc. magazine
  • LSA is named one of the “Fastest-Growing, Privately-Held Companies in the Philadelphia Region” by the Philadelphia100

2008

  • LSA is named one of the “Fastest-Growing, Privately-Held Companies in America” by Inc. magazine

2007

2006

2005

2004

2003

2001

2000

1999